Privacy Policy

 

Our commitment to your privacy

Pacific Shoe Corporation, dba Mezlan, has a privacy policy that covers the collection and use of personal information that may be collected by Mezlan anytime you interact with us, such as when you visit our website, mezlanwarehouse.com, when you purchase Mezlan products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Mezlan, and we go to great lengths to protect it. 

Why we collect personal information

Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about. If you do not want Mezlan to keep you up to date with Mezlan news and the latest information on products and services, click unsubscribe from any newsletter email from us, or, if you have a mezlanwarehouse.com user account, change your subscription preferences there. 

What information we collect

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you're discussing a service issue on the phone with an associate, participating in an online survey, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Mezlan products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue. The Mezlan website allows you to create a Mezlan user account based on your personal information. This convenient service saves you time and allows for easier use of our web services.

Here's how it works: You create a personal profile—providing your name, phone number, email address, and in some cases your mailing address or a credit card number—and choose a password for security. The next time you order from the Mezlan website, all you need to do is enter your Mezlan user name and password and the system looks up the information it needs to assist you. In addition, if you update the information associated with your Mezlan user account it will be available for all your transactions with Mezlan globally.

Mezlan also enables you to send gift certificates and products to family members, friends or colleagues. To fulfill your request, Mezlan may require personal information about the person to whom you are sending the product or service such as their name, physical address, and email address. The personal information you provide about that person is used only for the purpose for which it is collected. Mezlan  will not use the information collected to market directly to that person.

If you use a bulletin board, chat room, make comments or review products on a Mezlan website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Mezlan is not responsible for the personally identifiable information you choose to submit in these forums. 

When we disclose your information

Mezlan takes your privacy very seriously. Be assured that Mezlan does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the Mezlan group globally who will safeguard it in accordance with Mezlan's privacy policy. There are also times when it may be advantageous for Mezlan to make certain personal information about you available to companies that Mezlan has a strategic relationship with or that perform work for Mezlan to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Mezlan policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Mezlan website. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. 

How we protect your personal information

Mezlan takes precautions—including administrative, technical, and physical measures—to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The Mezlan website uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Mezlan website you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser. 

Integrity of your personal information

Mezlan has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking your user account. And you can request a copy of your personal information, your product purchase history, and your interactions with our sales and support agents by contacting us at 

Cookies and other technologies

As is standard practice on many ecommerce websites, Mezlan's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and it is stored in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Mezlan will not use the information collected to market directly to that person. In some of our email messages we use a "click-through URL" linked to content on the Mezlan website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. 

Our companywide commitment to your privacy

To make sure your personal information is secure, we communicate these guidelines to Mezlan employees and strictly enforce privacy safeguards within the company. In addition, Mezlan supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information. Mezlan's website has links to the sites of other companies. Mezlan is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. 

Privacy questions

If you have questions or concerns about Mezlan's Customer Privacy Policy or data processing, please email us at .

Mezlan may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.